Services

Front Desk - Your Virtual Receptionist

Your team of Customer Support Representatives take care of your callers, calendar, and customers while you run your business and provide your services. You benefit by having full-time business hour phone support at a fraction of the cost.  We handle the staffing, training, management, customization, technology,  and administrative support so you can focus your time on what you do best.

Small Business Consulting, Mentoring, and Training

Need help with business planning, market research, or general business questions?  We're here to help.  In fact, Front Desk Team was created as a solution for one of our Mullany Group small business clients.

Work with us

We offer a great job for someone with high standards who seeking a flexible part-time position and the privilege of working with some exceptionally nice clients.  Our successful hires have included retirees supplementing their income, self-employed professionals who use us as a long-term additional income stream, and college students who will be around for a year or two (see internship opportunities below).

Our clients are well-educated professionals who made the decision to "hang their own shingle" and run their own small business or practice.  We view ourselves as their extended staff, who just happen to be on our payroll.

Job requirements:

Outstanding telephone personality, attention to detail, ability to learn and handle multiple client accounts, ability to create a positive experience for the caller while achieving the best interests of our clients.  Ability to ensure confidentiality.

Must be reliable.  Type minimum of 45 wpm.  Own a PC that can be hard wired into the router (no wi-fi) and have a quiet work area that is free of distracting sounds like barking dogs, other noisy pets, children, etc.

College internship opportunities:  Our primary job is to take care of our clients.  Everyone answers phones.  Students tell us they receive outstanding customer service training that has helped them in future jobs.  We like provide opportunities to add skills to your resume while benefiting Front Desk Team.  We're open to suggestions and are willing to structure a for-credit internship.  Immediate opportunities include projects in business , communication, and public health.

Overworked woman in front of a window full with notes

Who says you need employees to have a staff?

"I didn't go to law school to spend my time supervising staff - You do it!" moaned Lynn Taplin, one of our first clients who stayed with us until she retired and closed her practice.

We chose the tag line: "Delegate to us" for a reason.  If you, as a small business owner, try to do everything yourself, the odds are that you are losing money. Well planned and managed delegation increases efficiency and quality and frees you to spend time in more profitable activities.  Have a need?  Give us a call.  If we aren't the solution, we may have the right alternatives for you.

We love our clients. Here's what they say about us

Loretta and her team have done an excellent job supporting my practice. My patients love the interaction they have and always feel well taken care of. Her extensive business knowledge has helped me personally move forward to grow. In this economy that is saying something!”      Dr. Barb Gettel, Barb Gettel Chiropractic.  Client since 2006

 

"I work part time for a financial advisor and Front Desk Team answers the main line for him. Right away, we formed a partnership and I consider everyone at Front Desk Team a coworker, not just a call service. It's great to know that when I finish my outgoing calls and am not working, Front Desk Team is very well versed in our business and will take care of the people who return my call by answering questions or booking an appointment. Another key point is that we collaborate and update our process whenever we find a way to make improvements. Thank you, Front Desk Team, for your energy in making my job so much easier!"  Paula Colestock,  Provident Financial Group has been a client since 2008.

 

I have been using The Front Desk team virtual assistant/ administrative services since 2005 and enthusiastically recommend this company. Because they have a genuine interest in the success of their clients, they are a step ahead of customer service. By anticipating my service needs, they provide a unique, individualized, customer-focused, and cost effective service. I’ve been in the office, observed staff training, and watched the staff in action. When I think of The Front Desk Team, I think of professionalism, integrity, confidentiality, flexibility, and quality. They have a zest for being the best, where doing is not just a job—it is a commitment.”  Bridget Doyle  Ph.D., M.P.H., R.D., D.S.G., L.D.  Client since 2005

 

 

FDT we've got your back

Contact Us for a Customized Quote

For more information, give us a call.  Be sure to leave your contact information, needs, and a good time to call you.

 

877-207-4848