About Us

Our Approach

You grow your business by providing professional services.  You care about your reputation and the quality of service provided to your customers. So do we!   If you are like other small business owners, interruptions and the lack of affordable support staff can distract  from more profitable activities.  We solve this.  We give you a dedicated team to take care of your callers and provide customer service while you provide services to your clients and work on growing your business.  We are your staff, providing services scaled to your needs, who happen to be managed by Front Desk Team leadership.

Our Story

We developed Front Desk Team in 2004 as a solution for small businesses.  Our founder, Loretta Mullany, was consulting to small business owners to help them increase efficiency and profitability.

The biggest obstacle many owners faced was that they were trying to do everything themselves.

  • Hiring and managing a staff seemed to expensive and disruptive.
  • Constant telephone interruptions disrupted concentration, productivity, and profitability.
  • Phone tag hurt sales and customer service.

We went looking for a solution that our clients trusted.  When we didn't find what they wanted, we created Front Desk, now called Front Desk Team.  Since then, we have become an extended part of each client team.  Staff members become experts in the customized services we provide for each client.  In effect, we are their staff, just managed and employed by Front Desk Team.

Next Steps...

Contact us to learn more about how we can help your business.

Call 877-207-4848 M - F Central time

or

Schedule a personal free consultation by contacting fdtsupport@FrontDeskTeam.com